Privacy Policy | Car Lockout Frisco Frisco Texas

This Privacy Policy explains how Car Lockout Frisco collects, uses, and protects information when you visit our website, contact us, or request service. We respect your privacy and we aim to keep information handling simple, limited, and tied to providing locksmith and roadside assistance services. By using our website or contacting our team, you agree to the practices described here.

If you have questions about privacy or how information is handled, contact us by email at info@carlockoutfrisco.com or by phone at (214)838-7730. If you prefer not to share information online, you can call and request service directly.

Information We Collect

We collect information you choose to provide when you request a quote, schedule service, or contact us. This may include your name, phone number, email, vehicle details, service address, and a short message describing the problem. If you call us, we may also collect the information you provide during the call to help dispatch a technician.

We also collect limited technical information when you browse the website. This can include your device type, browser type, approximate location based on IP address, pages viewed, and the time spent on pages. This information helps us improve the site, troubleshoot issues, and understand which services people are looking for.

How We Use Information

We use the information you provide to deliver service, communicate with you, and confirm details like location and vehicle type. It may also be used to provide estimates, send appointment confirmations, and respond to questions. If you request roadside help such as a lockout, jump start, or flat tire support, we use your details to dispatch the nearest available technician.

We may use technical information to maintain website security, prevent fraud, and improve performance. This includes identifying broken pages, reducing spam, and measuring which content is useful. We do not use your personal details to create profiles for unrelated marketing.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support basic functionality and analytics. Cookies help the site remember preferences, reduce repeated prompts, and understand how visitors use pages. You can control cookies through your browser settings and you can clear cookies at any time.

If you disable cookies, some features may not work as intended. Most visitors can still browse the site, read content, and contact us without issues. If you need help and do not want to use online forms, you can call our phone number instead.

Service Communications

When you request service, we may contact you by phone, text, or email to coordinate arrival, confirm your location, and verify service details. These messages are meant to complete your request and prevent delays. If you ask us to stop non-essential messages, we will respect that request.

We may also send follow-up messages related to your service, such as verifying completion or addressing questions. We do not sell your contact details to third parties for their marketing. Any promotional messages, if offered, are optional and you can opt out.

Sharing Information

We share personal information only when it is necessary to provide service or comply with legal requirements. This may include sharing details with a dispatched technician so they can reach you and understand the job. We may also share information with service providers who help us run the website, process communications, or manage business operations.

These providers are expected to use the information only for the services they perform for us. We do not authorize them to use your information for their own marketing. We may disclose information if required to respond to lawful requests, enforce policies, or protect safety and property.

Payments and Billing

If you pay for services, payment handling may involve collecting billing details needed to complete the transaction. We do not store full payment card information on our website when payments are processed through third-party payment services. Any payment provider used is responsible for securing payment information under their own privacy practices.

We may keep basic transaction records for accounting, customer service, and dispute resolution. These records may include name, contact details, service type, and total amount paid. We keep only what is necessary for business operations and compliance.

Data Security

We use reasonable safeguards to protect the information we collect. This includes limiting access to customer information and using security measures for our website and business systems. No method of transmission or storage is perfectly secure, but we work to reduce risk and prevent unauthorized access.

You can also help protect your information by using a secure device and avoiding sharing sensitive details in public places. If you believe someone has misused your information in connection with our service, contact us so we can review the situation. We take privacy concerns seriously and will respond as quickly as possible.

Data Retention

We keep personal information only as long as needed for service delivery, customer support, legal compliance, and legitimate business purposes. The retention period can vary depending on the type of information and the reason it was collected. When information is no longer needed, we take steps to delete it or make it non-identifiable.

Some information may be retained longer to comply with legal obligations or to resolve disputes. If you want to request deletion of certain records, contact us and we will review what can be removed. In some cases, we may need to keep limited records for compliance or fraud prevention.

Your Choices and Rights

You can request access to the information you provided, request corrections, or ask questions about how your information is used. You can also request that we limit certain communications. We will make reasonable efforts to respond and address requests in a practical way.

If you want to opt out of non-essential messages, tell us by phone or email. If you do not want to submit information through online forms, you can call instead. We do not require you to create an account to request service.

Third-Party Links

Our website may include links to third-party websites for helpful information. When you click a third-party link, you are subject to that site’s privacy practices. We do not control how other sites collect or use information, so we recommend reviewing their policies.

Links are provided for convenience and do not mean we endorse every statement on another website. If you believe a linked site is unsafe or misleading, you can tell us and we will review it. We aim to keep our website helpful and trustworthy.

Children’s Privacy

Our services and website are intended for adults who need vehicle lockout and roadside help. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us so we can remove it when appropriate.

Parents and guardians should supervise online activity and teach safe sharing habits. If a child needs emergency help, an adult should contact us directly. We focus on safe service and clear communication.

Contact Us

If you have questions about this Privacy Policy, contact Car Lockout Frisco at info@carlockoutfrisco.com. You can also call (214)838-7730 for privacy questions or service support. We are happy to explain how information is handled and what options you have.

If you contact us about a privacy request, include enough detail so we can confirm what you need. For safety, we may ask for a simple verification before discussing account or service details. Our goal is to protect your information while providing quick, reliable help.